Dear Loyal Customers-

If you caught the ABC 20/20 story a few weeks ago about the dry cleaning industry, you might be concerned about how your garments are being treated during the cleaning process at Legacy Cleaners and Laundry.  We want to ease your fears and let you know personally to not worry.

Legacy Cleaners and Laundry is a member of the 107 year old Dry Cleaning and Laundry Institute.  We are constantly receiving the latest industry information and enjoy unlimited resources and educational opportunities to learn how to better serve our customers dry cleaning and laundry needs.  Also as a member of this prestigious technical institute, we receive training on the best stain removal methods.  We get regular training updates on the best way to clean new and upcoming fashions.  Cleaners like the ones talked about in the show are not members of this institute.  Those cleaners are often not trained to remove difficult stains.  When removing tough stains, identifying them is half of the battle.  If you have a stain you are concerned about, please make our staff aware of it when you drop off your garments and we will do our best to treat the stain to your satisfaction.

We also wanted to let you know that the 20/20 report misrepresented the cleaning process by suggesting that customers’ clothes are actually cleaned in black, dirty still sludge.  We promise that at Legacy Cleaners and Laundry, our dry cleaning process solvent is filtered and distilled so it remains clear and clean while your clothes are being washed.   Also please be aware that sometimes the care labels on your clothing can be misleading.  When you see “Dry Clean Only” you may or may not be able to home wash the garment without shrinkage, color loss or distortion.  Our years of experience and understanding of fibers, fabrics, and chemistry help us make a professional judgment on how to care for each garment rather than dry clean it.  We do this all day.  That is why you bring your garments to us.

We know that you have many dry cleaning and laundry options available and we are extremely happy that you have chosen to trust Legacy Cleaners and Laundry with your needs.  Our customers are the most important people to us.  And we are always happy to see you!  Please let us know if there is ANYTHING we can do to make your experience with us more satisfactory.

Best-

Monte Turrentine

Owner Legacy Cleaners and Laundry